Question 1

There's a problem with my order, what shall I do?

Accepted Answer

Please email maria@chocolate-moments.co.uk (mailto:maria@chocolate-moments.co.uk)with the problem and accompanying photos and we will do everything to help. Your happiness is our priority.

Question 2

Are your products Gluten Free?

Accepted Answer

There are no gluten containing products in our range, however the factory that produces the Bar of Crisps does handle gluten containing products. Our founder is Gluten Free so understands the importance of minimal traces. We do have coeliac customers but cannot guarantee a completely gluten free product. Any questions, please ask.

Question 3

What is the shelf life of your products?

Accepted Answer

The Bar of Crisps has a shelf life of 12 months.
The Gold Bar and branded chocolates have a shelf life of 6 months.

Question 4

Is your chocolate ethical?

Accepted Answer

Our chocolate is Belgian and is part of the Cacao Trace programme. You can read more about that here: https://www.cacaotrace.com/(https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cacaotrace.com%2F&data=05%7C02%7C%7C7810a981ec7e440427e608dc281ee39f%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638429360325015856%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=rHtHaO86tJlJg%2F5GMTszktqNm%2Bkd2BSes1o1aifBQUM%3D&reserved=0)

Frequently Asked Questions

07885625343

maria@chocolate-moments.co.uk